Telstra’s outages have given its rivals a prime chance to lure disgruntled customers absent from the market leaderPressure is mounting on Telstra to ensure the outages that have blighted its network in recent weeks enact not become a permanent fixture.
The telecom company’s chief executive,Andy Penn, has offered customers a day’s free data as compensation and called in experts from around the world to examine what was behind the latest of the unacceptable” outages. Each one has been caused by a different problem ranging from “human error” (now changed to a processing problem) to an issue with submarine cables.
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Source: theguardian.com