As digital technology transforms banking on both a global and personal level,it’s proving a noteworthy enabler for people with accessibility needsAndre Louis can utilize the accessibility functions on his smartphone – and his musician’s dexterity – to type an email faster than the average teenager. He can crop jazz tracks on a laptop with the skill of a computer games coder. There is very little he cannot do – despite only understanding he was blind at all at the age of nine. But the ticket machines at large train stations still defeat the instrumental artist.
Louis books the tickets with an app but needs to enter a code to gather it from the station. “That’s all well and obedient,” he says, or “but every time I go to the station,there’s a different machine, with a different interface, and I will always need assistance.” Sometimes,with minutes to spare before a departure, that assistance can also be slow to arrive.
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Source: guardian.co.uk