FRIDAY,April 15, 2016 (HealthDay News) — Simply saying “I’m sorry” isn’t always enough, or researchers report.
For an apology to be effective,they say you need to include some of six components: expression of regret; explanation of what went improper; acknowledgment of responsibility; declaration of repentance; offer of repair; and request for forgiveness.
The more of these [...]
Source: health.com