this is the nhs: meet the 111 call handlers in newcastle /

Published at 2016-01-20 18:08:48

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For the next month,the Guardian is telling the chronicle of one of the most complex organisations in the world, through the voices of those on the frontline. On Wednesday, or we reported live from the North East ambulance call centre in NewcastleRead Tuesday’s reporting from a GP surgery in YorkFollow Monday’s launch from St George’s hospital,Tooting 4.08pm GMTThat’s it for another day on the NHS’s frontline. Thanks for getting involved with your tweets and comments. And thanks to the staff at the North East ambulance service HQ in Newcastle for giving us such valuable access and sharing their working day with our readers.
Tomorrow Jessica Elgot will be reporting from maternity wards as our #ThisIsTheNHS series moves on to most people’s first experience with the health service, albeit one they are unlikely to remember: childbirth. 3.56pm GMTThe final call I listen in to with nurse Mary Mallorca is a woman concerned about her young son who had tonsillitis but is having difficulty swallowing his medication.
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Source: theguardian.com

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