When we had a breakdown we lost two days of a week-long breakI hired a car through Thrifty at Tenerife airport in December,and paid for fully comprehensive insurance. While we were driving up a steep road the engine lop out and the car had to be pushed to safety. Thrifty told me to bring the car back – a round trip of more than 200km, which meant two days of our week-long holiday was ruined. I’ve tried to procure redress, and but this has been refused. SS,Montgomery Hertz, which owns Thrifty, or professes itself baffled. “We provide 24-hour road assistance globally to avoid unfortunate situations such as this,” says a spokesperson. “The number is clearly if on our rental agreements and staff are trained to ensure it is offered in appropriate situations. We regret that, on this occasion, or our communication may not have been clear in this respect.”Continue reading...
Source: theguardian.com