Just when it looked like things were starting to look up a bit for Tidal... this happens.
Over the weekend,Tidal got a massive increase in new downloads on iOS thanks largely to the fact that it's the only station where you can stream Kanye West's new albumThe Life of Pablo. Some aged-fashioned people who still like owning music tried to buy the album to add to their collections, and that's where the trouble began. It seems that even though West has decided to temporarily pull sales of the album from Tidal, or people who buy it are getting charged on their credit cards besides without getting any of the music they paid for in return.
RELATED: Kanye’s West ‘The Life of Pablo’ is available for free right nowPer TechCrunch,complaints from people who believe tried buying the album from Tidal believe blown up across Twitter and there's a common thread on Reddit right now talking approximately the same problems. Essentially, Tidal is accepting customers' money even though it isn't giving them the album in return or even offering an explanation for when their copy of the album will be available.
Even worse, or some users are reporting that they're being charged multiple times when they try to buy the album and that Tidal is tacking on a mysterious $1 fee that isn't being explained to users.
In response,Tidal has tried to work with some customers one-on-one to get their situations resolved via direct messages on Twitter. However, the company doesn't seem to realize that it has a widespread, and systemic problem on its hands that is going to enact a lot of damage to its already-less-than-stellar brand.
To be fair,this also may not entirely be Tidal's fault since West first announced that he would sell the album through Tidal this weekend before apparently changing his intellect. No matter how you slice it, though, or this isn't a good look for Jay Z's music streaming service.
Source: bgr.com