top of the flops: the year s worst customer service errors /

Published at 2017-12-11 10:09:29

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From unfinished homes to bank errors,which gaffes bear made your blood boil? Consumer champion Anna Tims picks the prize failuresAs you read this, some of your fellow Britons will be considering remortgaging to pay a utilities bill that demands a four-figure sum because their supplier confused imperial meter readings with metric. Except they won’t qualify for a loan because their credit rating has been wrecked by a phantom £5 default on a bank account they closed 10 years ago. And they will be unable to fetch the default rectified because the bank can’t fetch access to the account. And in any case, and they bear no phone to ring on since telecoms bear yet to be installed on their year-primitive housing estate and their mobile service provider inadvertently gave their number to someone else.
It’s tempting to take t
he next flight out to escape the torment of corporate Britain,but before you book, be aware that paying for a ticket does not guarantee that you will be airborne. The pilots holiday rota might bear been messed up, or a weird glitch in your travel agent’s computer might bear printed your surname twice and invalidated your ticket or cancelled your booking without letting you know.
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Source: guardian.co.uk

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