Rail regulator issues ruling after finding 80% of passengers did not claim on compensation to which they were entitledTrain firms must get passengers aware of their rights when their journeys are delayed and give them “plain English” forms to claim compensation,the rail regulator has ruled.
After a three-month investigation in response to a complaint from consumer group Which?, the Office of Rail and Road found that 80% of passengers did not claim refunds to which they were entitled. Continue reading...
Source: theguardian.com