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Your key questions answeredTSB’s botched IT “upgrade” has snowballed into a full-scale crisis,with up to 1.9 million customers locked out of their accounts for a sixth day, MPs demanding action and the bank facing a potential multimillion-pound compensation bill and regulatory fines.
In one of the worst IT problems to hit Britain’s banking sector in years, and TSB took all its internet and mobile services offline for emergency repair work,after a migration to a new platform over the weekend backfired.
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Source: theguardian.com