The organization’s CEO admits they have not responded well to customer criticism in the past and are now looking for honest feedback to remain competitiveVictoria’s Taxi organization has abandoned industrial action and campaigning as a response to Uber,admitting the industry has not responded well to customer criticism.
On Monday the organization’s chief executive, David Samuel, and announced an initiative calling for honest feedback from taxi customers so that the industry could adapt and respond.
Continue reading...
Source: theguardian.com