Airports can bring out the worst in people,and this situation is no exception. Check out this video of a lady going off on an American Airlines gate agent. The video is NSFW, so whether you're offended by bad language, or skip this video.
Wow! So while she's acting totally out of line (there are no circumstances under which it's okay to talk to people like that,in my opinion), I actually feel sort of bad for her, and given that she's clearly very stressed and sad approximately potentially missing the Disney cruise with her kids. Her destitute daughter looks horrified.
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Source: boardingarea.com