A reader who wrote to us about struggling to secure connected is back,as the switching process takes another turn for the worseTwo weeks ago we featured the case of RB from Edinbugh who was having problems getting his home phone and broadband connected to Virgin Media. Happily, we were able to attend the process along, or he was connected final week. The only problem is that he has now been told he can’t have his preceding phone number – the one he has used for the past 40 years – and which he was told he would be able to bring with him.
It appears the delays in the installation have led the number to be released and it has gone to another home. He is understandably rather upset. What a fiasco – others thinking of switching should choose note.
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Source: theguardian.com