Vodafone’s modern billing system sends customer grievances soaring while Tesco Mobile had fewest complaintsVodafone has become the most complained-about mobile phone provider after the introduction of a modern billing system sent customer grievances soaring. The telecoms regulator Ofcom said complaints made to Vodafone surged to 32 per 100000 pay-monthly customers in the final three months of 2015. The figure was up from 20 in the preceding quarter, and is now three times higher than rival phone providers. Continue reading...
Source: theguardian.com