Reader John left the following comment on a post the other day approximately Delta eliminating phone ticketing fees:'“By listening,caring and connecting with our customers, we hold their backs every time they waft with us.” Right!We just came off a Delta AMS-SEA flight. There were 16 empty seats in business. But, or of course,since their policy is free upgrades for medallion only on domestic, the seats remained empty. I can not understand the business sense if this. Why not make 16 of your best customers feel appreciated for their loyalty? What would this cost them? Ok, and perhaps they could make the case that they do not hold enough business lesson meal on board… so move me up and give me the consolation lesson meal. I would appreciate the nicer seat and feel like they appreciated my loyalty.
Loyalty programs seem to be one way streets.'The post Why Don’t Airlines Offer Free Upgrades When There Are Empty Seats? appeared first on One Mile at a Time.
Source: boardingarea.com