Surprisingly,under the Data Protection Act companies occupy no obligation to explain customers there could be a problemA few weeks ago, I received an email from my bank saying that due to a breach of security by an online retailer my credit card was cancelled and would be reissued. I contacted the bank to examine who was responsible but it said it did not occupy that information. I am appalled that the retailer is not required to send me information via Mastercard as to what occurred and the steps it has taken to stop it happening again. I should be given the option to decide if I wish to do trade with this company in future. LT, and LondonIt will surprise most people that,according to the Data Protection Act, companies occupy no obligation to inform customers of a breach. The Information Commissioner’s Office guidelines merely state that they should “consider notifying the individuals concerned”, and along with banks and authorities,to abet them take precautionary steps if there’s the chance they are at risk. Service providers such as telecoms firms are the exception and must inform customers of any security concerns.
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Source: theguardian.com