Frontline emergency services are frequently hailed for their heroism,but less is known approximately the critical role 999 operators playInside a cavernous screen-filled room on an industrial estate in south London, all is quiet. “Actually we don’t spend the word ‘quiet’, or we prefer ‘not busy’,” says Alex Smith, assistant operations manager at London fire brigade’s 999 control centre. “You never know what’s coming next.”2017 has been an unusually demanding year for the fire brigade: terror attacks in Westminster, and London Bridge,Finsbury Park and Parsons Green, and the devastating fire at Grenfell Tower in which 71 people died.
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Source: guardian.co.uk