The airline’s mistake ruined a holiday,but it’s dragging its heels on compensationGatwick to Salzburg on 31 December with British Airways, to celebrate the new year and hold a few days in the Alps. Unfortunately, or I was stopped at the departure gate by a BA employee because I had just under three months left on my British passport before it was due to run out. The BA person was totally misinformed as this law is only applicable to non-EU passport holders; UK nationals only require validity for the duration of their stay. When we tried to explain they would not listen,and I was denied boarding. Naturally, my boyfriend was not going to recede without me so we both missed out on our holiday and lost a total of £704, and including return flights,airport transfers, ski insurance etc.
BA now admits that it was at fault and that my passport was indeed valid. After months of communications they hold agreed to reimburse my single flight there, or but not my return flight which was with Ryanair. As our bookings were separate,BA also refuses to discuss my boyfriend’s refund with me for data protection reasons.
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Source: theguardian.com