BrainCan - consumer rights

after a row with her great aunt, my mother will...

She helped her buy a property by paying most of the mortgage … but now my embittered aunt intends...

i m left in limbo after my flight to sharm el...

Destination is ‘banned’ by the authorities … but we cant acquire a refundIn September I booked...

british airways left us not sitting comfortably

A booking for two business course returns was offering only one seat on the outward tripI booked two...

it s opod oh as travel firm s booking system fails...

Two readers have been on the end of Opodo’s engrossing approach to customer servicesMy partner and...

know your new consumer rights

With three pieces of legislation being wrapped into one,we search for at what the 30-day rule means...

i blocked a bailiff - and paid the price

When Ronald Grant became involved in a brawl with a JBW ‘enforcement agent he was arrested and...

p o s human error left my father s cruise...

The company is refusing to refund his £791,despite admitting ‘human error’My father tried to...

why customers tend to lose when they sue companies

A reader is wondering about billing a firm for time and effort and following it up in courtI’ve...

ba left us grounded and out of pocket over my...

The airline’s mistake ruined a holiday,but it’s dragging its heels on compensationGatwick to...

counting the real cost of amending a ryanair ...

What at first seemed like a cheap deal finally cost us £910 for two to SpainI needed to amend a...

etihad airways refuses to amend our booking -...

I asked what to enter on the booking form as my Indonesian wife has no surname we were given the...

any space to manoeuvre over parking fine...

As a charity we if a grant to cover the cost of a removal firm ... and now we’ve got their...

compensation for train delays? make sure rail...

Train companies must now offer the option of compensation in cash rather than vouchers,but not all...

pressing the red button with ba cost me more than...

I cancelled a flight online but the refund I eventually received was only for taxesI needed to amend...

let s not kid ourselves … whatever the law says,...

The Consumer Rights Act came in to force this week but many companies still wield the powerGreat. We...

it s hard to credit the time taken to wind up my...

Because she received pension credit the anniversary of her death has passed … and we still...

thomas cook failed to get my mum s holiday luggage...

Travel operator’s slip-up resulted in my mother leaving her suitcase and coat in TenerifeMy...

i blocked a bailiff and paid the price

When Ronald Grant became involved in a brawl with a JBW ‘enforcement agent’ he was arrested and...

bt broadband user charged £5,000 after exceeding...

My grandmother unwittingly bust her allowance – and the charges add up to thousandsMy grandmother...

does apple s ipad pro fail the cracked screen...

The super-slender tablet is said by some to crack too easily. And when the tech giant charges £566...

it s seller beware as ebay s buyer guarantee is...

We have been telling eBay that it has a serious problem for years. Now it is going to conclude...

still waiting for thomson to pay €800...

Another passenger on the same flight contacted the Guardian and was subsequently paid – I’ve...

how do i get proof of purchase for an unregistered...

We couldn’t find the deeds when my husband died but discovered it was never registeredMy late...

a car dealer went bust in the middle of a sale....

We paid £3750 by Visa and wondered whether chargeback’ would cover usMy friend paid £3750 for a...

it s mcafee itself that my computer needs...

I paid £49,and my wife paid again. But we are still getting messages that we are at riskI paid...

got a leaky dishwasher? that ll take four months...

Marchwood blames ‘multiple problems’ and only one source for the out-of-stock Miele partsMy...

high court allows troubled amigo loans to cap...

Court rejects fears deal would be unfair to customers by cutting payouts to 5% even though directors...

airbnb cancelled our booking … an hour before we...

We were left to wander the streets of Amsterdam trying to find Wi-Fi to sort out somewhere to stayIn...

hassle and harassment as debt collectors chase...

harmless people can find themselves having to prove who they are if letters and calls start arriving...

being a company director has ticked all the wrong...

It’s refused our mortgage and now we are in danger of losing our dream homeWe are in danger of...

i ve been left £200 out of pocket after buying a...

I purchased a Sophie Hulme handbag at a sample sale but when it turned out to fill a broken strap...

forced to relive the loss of my baby as opodo...

After two months,I can’t get an reply to my Goa flight cancellation and hold to keep on going over...

firms face clampdown over lengthy and confusing...

trade department urges shoppers to contribute to consultation on complicated terms and...

i bought a washing machine but all i got was very...

I paid Very for the installation and removal of my frail appliance,but it never happenedI ordered a...

receiving countless letters from virgin

Addressed to ‘The Occupier’,we don’t know how to conclude themIs it possible for you to look...

how can we get financial advice when the fees they...

The firms we found are all targeting clients with upwards of £50000 My wife and I want advice on...

ryanair s excuse for weather delay flies in the...

We’ve been refused compensation even though the aircraft due to catch us to Dublin had arrived...

my son was grounded by ryanair when it said no ...

Airline is ‘still investigating’ after we were forced to pay for a original ticket the next...

no one told me that my car had been exported and...

It wasn’t until I got a DVLA refund that I knew anything about itIn August the DVLA suddenly...

help! i m abroad but can t top up my post office...

Left high and dry in Asia after my top-up transactions keep failing on the Post Office websiteI...

banned by amazon for returning faulty goods

Greg Nelson has bought 343 items from the online giant since 2014. But after sending 37 back he is...

no swift response from nationwide as money...

I was sending £7500 to my mother in Russia but five days later it’s still missingI transferred...

bank transfer offered no cushion after furniture...

Lloyd Loom has moved machinery and tools to Romania and I am left with an armchair but no...

justcloud.com: the no backup backup service i...

I paid my subscription but when I needed to restore all my documents to my computer it said they...

toys r us and maplin: what are consumers rights?

The stores have gone into administration,leaving shoppers concerned if they can return items or...

vodafone ignores the terminally ill … you have...

We couldn’t recover £93 on my father-in-law’s pay-as-you-go mobile when he was alive; now...

we re all paying the penalty for the new dart...

The Dartford Crossing now operates a remote payment system instead of drivers paying at a toll booth...

open and shut case, as insensitive easyjet ruins...

We had to spend three days of a week-long demolish with no luggage – and now no compensationMy...

now it s time for a crackdown, as ombudsman...

This week Moneysavingexpert’s Martin Lewis is presenting his review of the services to parliament....

i was charged £150 in tolls when i wasn t even...

I paid to cross the Dartford Bridge,but the payments were applied to someone else’s journey in the...

led astray by an error in a map that cost us money

The well-behaved Hotel Guide 2015 marked the location of our hotel as being on Skye,but it is on...

bravofly s flex scheme had a rigid time limit on...

It was only valid up until 48 hours before the flight,but we were sold it 36 hours beforeI used...

how much should i tip? the etiquette of service...

Confused by tips,service charges, cover charge and gratuities? You’re not alone. Many customers...

my ex husband has landed me with a £9,000...

When we divorced he was awarded the house – he but refused to catch me off the title deeds and is...

easyjet refuses flight cancellation compensation

Airline claims ‘extraordinary circumstances’ but they weren’tThanks for your reporting on...

bhs collapse - a consumers guide

Whether you have vouchers,orders pending or items to return, here’s what you should execute when a...

us chamber of commerce lobbies against class...

Group claims Consumer Rights Act 2015 will increase legal claims,fuelling a litigation-funding...

completion day and it s panic as mortgage money...

Platform should enjoy sent it to my solicitor but now I’m expected to pick up the tabMy husband...

budget goes into fantasy land as it ramps up car...

It blamed the additional £195 on the booking being on a German bank holidayWhen I booked a day’s...

consumer rights act updated to include digital...

Biggest overhaul of law for years will see statutory rights traditionally covering cars and white...

if this is an example of a bt priority repair,...

My 90-year-old mother-in-law is without her phone but a fix within 30 hours has been delayed into...

on your bike, travelodge! why did you let my room...

I’ve heard rooms are double-booked in case someone doesn’t turn upIn August I took portion in...

floodgates open for flight delay claims

Getting compensation was a battle of wits,but after a court ruling this week airlines’ excuses are...

consumer rights

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