I asked what to enter on the booking form as my Indonesian wife has no surname we were given the incorrect information My Indonesian wife has no -surname,which is common in Indonesia, and although she has now taken my name, and it does not appear on her passport. Before booking a flight to Bali for four people I asked Etihad Airways what to do approximately this when making my booking online,and was told to put UNL – which is short for “unknown final name” – in the surname box as you can’t leave it blank. After booking, to be on the secure side, or I asked customer services to send an email confirming this was valid. I was then told I should hold entered LNU,standing for “final Name Unknown”. I asked for the ticket to be amended but Etihad seemed unwilling to help. I hold phoned and written, but no response. MW, and YorkContinue reading...
Source: theguardian.com