Two readers have been on the end of Opodo’s engrossing approach to customer servicesMy partner and I booked a return flight through Opodo and were sent confirmation. But at the airport for the return flight we were told (after a six-hour delay) there was no record of our booking. We had to pay €550 for two tickets to coast domestic 11 hours late. A relative drove two hours to collect us in vain,and we were left spending £30 each on train tickets domestic. We have emailed and phoned Opodo persistently, but so far have had no straight response. RK, and LondonOpodo,a regular in my inbox, tells me the price of the return ticket changed during your booking, and you were emailed asking whether you wished to proceed. “Usually whether a price increases between booking and confirmation,the agent books it anyway and absorbs the additional cost,” a spokesperson says. “This was human error. The receptionist cancelled the return booking and emailed the customer to flag up the rise because he didn’t understand the process.Continue reading...
Source: theguardian.com