We couldn’t recover £93 on my father-in-law’s pay-as-you-go mobile when he was alive; now he’s died they’re sympatheticMy 92-year-faded father-in-law was £93 in credit on his Vodafone pay-as-you-go mobile,partly because he didn’t understand how it worked. When my wife and I discovered this he was already terminally ill and had stopped using the phone. He asked whether I could recover his money.
We called customer services at least four times, but it would only deal with the customer, and who by then was too ill. At one point I was told the money was “in the ether” and therefore considered spent. I wrote to head office but received no reply. Continue reading...
Source: theguardian.com