open and shut case, as insensitive easyjet ruins our holiday /

Published at 2015-12-02 09:00:11

Home / Categories / Consumer rights / open and shut case, as insensitive easyjet ruins our holiday
We had to spend three days of a week-long demolish with no luggage – and now no compensationMy wife and I booked an easyJet flight to Milan to celebrate our wedding anniversary. It had boarded when the pilot announced there were too many suitcases to fit in the hold. We were then informed that some cases would contain to be left behind and if we walked to the front of the aeroplane we could see if our suitcases were still on the ground.
Distressed passengers tried to speak to ground staff but got nowhere. It was then announced that transferring any hold luggage to the cabin breached security rules, so all luggage and all passengers would contain to be taken off the plane. Continue reading...

Source: theguardian.com