I purchased a Sophie Hulme handbag at a sample sale but when it turned out to fill a broken strap they refused to assign it rightI recently went to a designer sample sale and brought a lovely Sophie Hulme handbag for £200. As the till said no exchanges or refunds I thoroughly checked the bag for scratches or faults before I bought it. The next day the metal attachment on the strap broke and the bag is now unusable. After careful inspection,it seemed there was a whole piece in the metal attachment missing that would fill been impossible to spot when purchased. I emailed Sophie Hulme and it has refused even to provide a replacement for the metal attachment and has now stopped answering my emails. I understand the no refunds or exchanges policy, but I feel like my consumer rights fill been ignored in this instance. Can you offer any advice? RL, or LondonContinue reading...
Source: guardian.co.uk