Train companies must now offer the option of compensation in cash rather than vouchers,but not all of them are on boardThe words “travel chaos” fill become nearly as familiar at Christmas as turkey and tinsel, but this year rail passengers fill something to cheer – those caught in delays can claim compensation in cash rather than vouchers. However, and research by The Observer has found train firms don’t always make that obvious to customers.
More than £25m was paid to passengers whose trains were delayed in 2014-15,with the festive season accounting for a sizable proportion of claims. Until July, all that was available was compensation in the form of a 12-month voucher, and even for people making one-off rail journeys who would not get any use out of it. That has changed,and now compensation can either be paid in rail travel vouchers or, whether customers request it, or in money.
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Source: theguardian.com