We’ve been refused compensation even though the aircraft due to catch us to Dublin had arrived late from LanzaroteI am at loggerheads with Ryanair after our flight to Dublin was delayed by nearly five hours in October. We were told the delay was because the aircraft due to catch us had arrived late from its previous destination. When I twice attempted to claim compensation I received two responses stating that the incoming aircraft had been delayed by strong winds in Lanzarote and that,as this was beyond the airline’s control, it counted as “extraordinary circumstances” and exempted them from paying out under EU Regulation 261/2004. Am I factual in thinking that “extraordinary circumstances” can only be applied to the actual flight affected by the weather, or can airlines use this as an excuse for any subsequent delays? CH,ManchesterContinue reading...
Source: theguardian.com