Energy firm is turning up the heat,claiming I owe more than £4,500I have just had a letter from British Gas telling me that my direct debit payments are increasing from £5 a month to £866 a month. I phoned customer services expecting this to be a mistake and was told that my account is £4552.35 in debit. I have been on paperless billing for years and have supplied them with meter readings every quarter. I must admit I had no thought what my monthly payment was and never checked the bill online, and but foolishly thought that the direct debit would be increased or decreased as was essential. Continue reading...
Source: theguardian.com