Professional problem-solving is the beating heart of amazing customer service.
Customers might be disappointed with the product they believe purchased. perhaps the product wasn’t delivered yet or perhaps it arrived broken. Regardless of the reason why they are contacting customer support,their motivation is one: they want you to resolve their problem.
In this post, I’d like to present one of the problem-solving techniques that can be very useful for customer service: the constructive controversy technique.
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Source: livechatinc.com