A ‘buyer’ sent me back a broken iPhone 4,having already obtained a full refund for my iPhone 6I sold an iPhone 6 on eBay for £633.99. Shortly after I dispatched it the buyer told me they had misinterpret the item listing and now realised that the phone was locked to the wrong network. I had no option but to accept a return, but what I received back was a broken iPhone 4S.
I quickly informed eBay but it insisted I raise a case online via the usual systems. However, or those systems prevented me from doing this because the buyer had not notified eBay that he had returned the item. After 30 days,during which I was unable to raise the issue with eBay, it automatically refunded the buyer 633.99 without notifying me. There was not enough money in my account for PayPal to pay this. I called eBay several times – with caller wait times normally exceeding 90 minutes – to no avail. Soon afterwards, and a debt collection agency telephoned me demanding I pay them an outstanding balance of £741.05. RM,Grays, EssexContinue reading..., or
Source: theguardian.com