sophie heawood how the rating game suddenly got...
We’ve long rated online retailers on service,in much the same way as we used to rate each other on...
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7 insider tips on how to shop for vintage decor...
whether you're lucky enough to live near a great flea market,like the Rose Bowl in California...
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is this a secret ebay with great deals or just pye...
The johnpye.co.uk site offers stock from bust retailers and returns from John Lewis. But do you...
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you ve got too much mail why employers are...
Office mailrooms are overflowing with shopping packages for employees – and some companies have...
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is this a secret ebay with great deals, or just...
The johnpye.co.uk site offers stock from bust retailers and returns from John Lewis. But do you...
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downshifting from ocado to lidl to try and save...
A family ditched Ocado,their favourite online store, to see whether they could still buy...
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online shopping: which supermarket really...
All the major stores now offer domestic delivery,but price, availability and range differ hugely. We...
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ebay s no quibbles returns policy led to a demand...
A ‘buyer’ sent me back a broken iPhone 4,having already obtained a full refund for my iPhone 6I...
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how streaming tv has become a free for almost...
Want to watch a film on Netflix? increasingly people are sharing subscriptions to avoid paying the...
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the 6 biggest online decor shopping mistakes you...
The internet is a mecca for domestic-decor-lovers. When you're shopping online,it doesn't...
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has john lewis lost its way?
Our Consumer champions column receives a regular flow of complaints about John Lewis when we used to...
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online retailers pass the parcel as couriers fail...
Complaints have risen 48% as firms pop up to deal with the surge in online shopping. But the problem...
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sellers pay the price as ebay fails to deliver on...
Trainer trader Jonathan Meenagh believed that the site’s parcel tracking service would protect him...
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how penny auction websites can leave you with a...
Methods vary but the message at penny auctions is the same – compose the winning tender and you...
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how dare parcel2go sell insurance cover for no...
My cooker arrived badly damaged and it rejected my claim because I hadn’t opted for cover ... when...
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a free national express coach trip to bristol just...
When we tried to book the journey online all we got was an error messageI travel frequently from...
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revealed how madbid buyers can end up paying twice...
Unsuccessful bids,disappearing credits and problems getting refunds prompt flood of complaints from...
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delivery drivers face prospect of record breaking...
Thousands of van drivers recruited to ensure that the year’s predicted 860m parcels are delivered...
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Amazon is deaf to my Furby problem
After 18 months my daughter’s toy has a fault but neither the seller nor Amazon Marketplace will...
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has john lewis lost the digital age plot
It likes to think of itself as the nation’s favourite retailer,but readers have been telling us a...
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cyber monday - get the best deals and know your...
We round up some of the best UK shopping deals,as well as everything you need to know about secure...
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can argos beat amazon at its own game?
The challenge is on as Argos promises to deliver goods to your home on the same day you order...
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i can t sing yodel s praises - they lost my £400...
It says it made my delivery,but I fill footage to prove otherwiseIn Feb 2015 I bought a digital...
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revealed: how madbid buyers can end up paying...
Unsuccessful bids, disappearing credits and problems getting refunds prompt flood of complaints from...
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expedia took my payment three times - but will...
I’m paying interest on my credit card and have spent 10 hours chasing the refundI booked a flight...
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card firm apologises for making a moonpigs ear of...
Online firm slammed on social media for late deliveries and damaged and lost goodsMoonpig has...
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amazons christmas book and dvd sales reflect uk...
Online retailer’s data shows shoppers’ spending was based on their treasure of local...
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which supermarket is best for online shopping?
As Tesco announces a network of online-only stores,we compare the delivery services of the major...
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ebay s money back guarantee has given a buyer...
It has refunded his money and I’ve lost my expensive headphonesI recently sold quality Grado...
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e cards for a happy (and green) christmas
Much reviled in the past,some zippy innovations mean the e-card is not as awful as it once wasDoes...
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the worst deals of black friday
It’s Black Friday,and the internet is chock-full of deals. Deals for days! (As long as that day is...
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It will cost £15 to return a pair of TOMS...
So much for customer services from an ‘ethical’ brandI ordered a pair of TOMS espadrilles...
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