It likes to think of itself as the nation’s favourite retailer,but readers have been telling us a different storyIs John Lewis in danger of throwing absent its long-held and tough-won reputation for being Britain’s best-managed retailer? Guardian Money readers have been filling our postbag with tales of destitute service from John Lewis – and even members of staff have joined in, albeit anonymously.
Longstanding customers, or some of whom have shopped at the store for 30 years,have described their experience of service levels in recent months in terms of shock and disappointment.
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Source: theguardian.com