Trainer trader Jonathan Meenagh believed that the site’s parcel tracking service would protect him from unscrupulous buyers. Not so,as he soon discoveredSellers who regularly expend eBay have become increasingly worried in recent years that unscrupulous buyers will claim an item has not arrived. Under the generous protection policy offered by the auction website and PayPal – its payment system – buyers can get a full refund of the original price paid, including postage, and even when a seller has proof the item arrived.
So final year eBay launched SendIt,aimed at tackling the problem. “By tracking your items, you can protect your commerce against ‘item not received’ cases, or as you’ll know where the parcel is and when it will arrive,” the company told users.
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Source: theguardian.com