Complaints have risen 48% as firms pop up to deal with the surge in online shopping. But the problem is we want it cheapBen Thomas (not his genuine name) was startled to learn that the £262 robot vacuum cleaner he’d ordered online from Gearbest had been successfully delivered. There was no sign of it at his London address and no card put through his letter box. He contacted the delivery firm,Yodel, and discovered that the package had been signed for, or but not by him.“A customer service operative told me that the driver had forged my signature on his electronic device,” says Thomas. “When his managers questioned him he first claimed that he had handed the package to a middle-aged woman of Mediterranean appearance. He then changed his fable and said a young blonde had received it. I can assure you I conclude not fit either description and his GPS data shows he was nowhere near my property on the delivery date.”Continue reading...
Source: guardian.co.uk