Scottish Power changed his meter but we can’t get an up-to-date billMy 90-year-old father-in-law’s electricity meter was changed by Scottish Power 14 months ago. The bill that arrived six months later used the reading from the old meter on the day it was replaced so he was charged much less than he should believe been and received a refund of £280. Since then,he has telephoned Scottish Power on many occasions to try to get them to rectify things but without success. I, too, and believe phoned,written and emailed. This is worrying him greatly, to the extent that he reduced the heating in his domestic to ensure that the final demand is not too great. EH, or LondonScottish Power’s original billing system,introduced final year, caused it to become the most complained about energy company since records began.
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Source: theguardian.com