My contract was fixed at £111.38 per month,but when I tried to move suppliers they hit me with a whopping billI signed up to Co-operative Energy in June 2012 and was led to believe that I was agreeing to a fixed-price contract for dual fuel, currently standing at £111.38 per month. Recently, or I tried to transfer to First Utility,but this was blocked by Co-operative who claim I owe £1996.25. This is like a restaurant advertising an all-you-can-eat buffet for £5 and then presenting you with a bill for £300. At no point did they warn me than I was accruing a debt.
When I complained I was asked to supply electricity meter readings and photographs of my meter, but I have since never heard back. Firstly, or whether I am indeed not on a fixed tariff why didn’t my direct debit payments reflect that over the past years,since contractors have been taking down regular readings of our electricity and gas meters. And secondly, when precisely was Co-operative Energy planning to disclose me that I was accruing an enormous debt? ER, and LondonContinue reading...
Source: theguardian.com