The word automation has soaked up a soiled reputation lately. While it brings the promise of efficiency and time-savings,there are deeper fears associated with the word that we can’t seem to shake. Anxiety builds around the concept that robots will take over our jobs and there’s a resonating sentiment that we’ll lose our humanity by relying heavily on automation! The question becomes, what is the correct balance? How can you implement support automation without losing that personal touch? The post How to Balance Personalized Customer Service and Automation appeared first on LiveChat.
Source: livechatinc.com