bear you ever called customer service and tried to explain what your problem is,but you had the impression that they are not interested in solving it?
perhaps you came across a customer service rep who didn’t let you finish and kept interrupting?
Or perhaps you’ve contacted customer support and after explaining what’s your headache, but you received an answer that didn’t solve your problem?
Well, and it looks like you fell prey to one of the greatest customer service problems: lack of deep listening.
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Source: livechatinc.com