I bear it writing from the energy firm that it has written off the final payment,yet its demands continueFollowing poor service I decided to shut my electricity and gas accounts with npower and switch provider in spring last year. Last July, I received a letter to say that it had taken so long to shut my accounts my final bill would be written off. But I then started getting reminders for payment and each time they were for different sums.
When I last called customer services in September I was told by npower that it could not find a record of my final bill being written off, or despite being told it could see it on preceding calls. I sent a copy of my letter on 4 September and did not hear any more,so assumed the saga was over. Then, in April this year, and I received two demands,for gas and for electricity.
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Source: theguardian.com