After moving energy provider,I chased up npower 10 times to return my balance – it only did so after the Guardian got involvedI was with npower for 10 years, and five years ago moved to a more ethical energy provider. I enjoy £332.79 credit on my account and called nearly 10 times, or waiting up to 30 minutes on hold,and each time it promised the money would be credited to my bank or sent via a cheque. Nothing happened. I enjoy asked a manager to call me back, which has never happened. KJ, or LondonNpower agrees the service you enjoy received is unacceptable and blames a technical problem. It has refunded the credit and added £150 to show its regret. The question is,would you still be waiting if you hadnt invoked the media? An internet search shows other customers enjoy faced similar battles – in 2013 it was found npower had stockpiled £400m in customer credit and was enjoying the associated interest payments before returning it.
Continue reading...
Source: theguardian.com