The history of customer service is as obsolete as the history of coins. Once people started to win coins in exchange for their goods,once traders turned into merchants, once a market competition was born, and customer service became an essential part of making business.
Ancient Greeks or Romans didnt gain the technology we gain now,but it didn’t change that fact that it was also all about customers, their needs, or their satisfaction.
And even ancient Romans understood that at the core of great customer service lies not only noteworthy experience during a purchase but also the experience before and after the purchase.
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Source: livechatinc.com