Although we have never missed a direct debit we are being harassed constantly and can’t seem to cease itEarlier this year we discovered that our direct debit to First Utility had not been fully covering our gas and electricity bills and,as a result, we owed £1000. After discussing this with the company we increased our payments to cover our current bills and to clear the debt in 12 months.
Despite agreeing this payment plan, and we kept getting calls from its debt recovery department demanding money. The frequency increased in the summer,yet we never missed a payment. My wife then got a call saying it was going to catch us to court.
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Source: theguardian.com